Inmagic opens UK office, provides free local support

Inmagic is pleased to announce that we have established a local presence in theUKmarket.  Effective immediately, Inmagic and SydneyPLUS have teamed up to provide you with an experienced library and technical support team who are in-place now to take your calls. 

Inmagic will provide product support for free

In addition to increased support staff, we are accepting helpdesk support from all Inmagic clients (at no additional cost) irrespective of where you purchased your software maintenance and technical support contracts.  We are doing this to ensure that you get the best support.  When it comes time to renew your Inmagic support agreement, we will contact you to make the necessary arrangements and ensure your requirements are met.

Inmagic will no longer use a reseller / partner in the UK

This means that effective Jan 1, 2012, you will renew your Software Maintenance directly with Inmagic, and that you will not be able to renew with a partner or reseller.   Please note that Inmagic’s Support and Maintenance program combines local technical phone support AND software maintenance (software updates) as a single service.  Technical Support will not require a separate and potential costly extra service fee. 

Please give us a call

The SydneyPLUS office is already open and we would love to hear from you.  You can call us at 0115-955-5936.  We will answer your questions, provide helpdesk support and update our records.  Kindly call us anytime with all your concerns.  We will be happy to be of assistance.

The SydneyPLUS difference

Inmagic is extremely excited about our partnership with SydneyPLUS and about what this means for customers.  The development of new features in all Inmagic products has been accelerated.  We have an expanded team now working to enhance DB/Text, Genie and Presto.  We’ve recently released DB/Text for SQL v13, and we will be releasing DB/TextWorks and WebPublisher service packs, Genie v3.5 and Presto v3.9 shortly.  We are also planning to have additional new capabilities in the hands of our clients within the next few months.

Lastly, we now represent a wider variety of products in the library and KM markets so we can serve your needs in expanded and more robust ways.  We will be scheduling a series of webinars in the near future so you can learn more about these new offerings, services and about how we intend to serve theUKmore effectively.

We would like to take this opportunity to thank you for your continued support and welcome any questions you may have.  We will be holding Webinars to discuss all of this in more detail shortly.

The group is currently a closed one, not out of secrecy or isolationaism but just while we get used to running it, and anyone with an interest in Inmagic products is welcome to join.

The funding landscape is still rather bleak and budgets remain under pressure. Continuing our mission to support your resilience and exploit your current resources, we’re once again offering free admission to this year’s Bright Ideas Day and UKIUG AGM.

Our revamped programme last year was popular and so we’ll continue with shorter sessions, more speakers, greater interaction and networking opportunities all to spark more of your bright ideas.

The day is free for both UKIUG members and non-members to attend: please complete the booking form and return to us to book your attendance. Don’t miss this opportunity to meet other Inmagic users and gain ideas from our excellent speakers.

Programme

9:30 Registration & tea/coffee

10:00 Welcome & UK Inmagic User Group AGM

10:30 Short speaker session:Emily Heath (Energy Institute) – “Building websites with WordPress”

10:45 – 11:15 tea/coffee

11.15 Group discussions

11:45 Norman Briggs (P & C Intelligence) –
“Using DB/TextWorks to run a Boat Hire business”

12:15 Sue Jaiteh (Soutron Ltd) –
“Enabling query logging for Webpublisher and Textworks”

13:00 buffet lunch

14:00 Phillip Green (Inmagic Inc) -
An update on new developments, news and Q&A session

15:00 Graham Beastall (Soutron Ltd)

15.30 Group discussion on the future of the UK Inmagic User Group

16:00 tea/coffee and a chance to catch up with fellow InMagic users

The programme is subject to change and unforeseen cancellation

We are working hard to finalise this year’s speaker programme. Presentations from the 2010 Bright Ideas Day are now available to UKIUG members by logging into our Members only section – contact the Website Editor if you are a member and need a password. For 2011 we’re offering free, no-strings attached membership of the UKIUG user group – so there’s never been a better time to join!

“A summary / consensus of useful enhancements as output from the meeting would be great”

To help get the ideas flowing we also asked people to think about what they liked and disliked most about their InMagic products.

The results of 30 minutes of lively discussion in small groups were fed back to the whole group later in the morning.  It was here we discovered from other attendees that we could already actually do one or two things on our wishlists but just didn’t realise it!  The flip charts were then stuck to the walls around the room so that we could add any further thoughts as they came to us during the day, and these were summarised and e-mailed to Phil immediately after the event.

The UKIUG top wish list items were:

• Automated backups for CS/Textworks
• The ability to write a report as .doc format
• An ‘Undo’ option for batch modifying/deleting
• An easy scripting options/facility
• More functionality in web forms – variation of font etc in one box
• The ability to paste into a field and keep formatting, e.g. bold and italics
• Can’t backup or unlock a record when someone in
• It would be nice to be able to have different formatting in same field or box instead of all bold or all italics

The thing we disliked most was in Genie – when items are returned from loan, the title and name of borrower are not displayed.

What we liked most, probably not a surprise to the group, was the control we have over the product.  We can be more or less self sufficient and rarely need to rely on our IT departments.

So, have a look at future enhancements to InMagic products and we may well find some of our UKIUG requests are included.

Thanks to UKIUG Committee Member Shaulan Chanlewis for the photos.

The Poetry Library is a fascinating place and unusual in that it is a specialist subject library yet also a public lending library. A diverse user group of poets, critics, students and poetry fans use the library. Four books can be borrowed for a month at a time.

It is extremely popular, receiving phone/e-mail enquiries from around the world, many of which are people searching for lost quotations. Only 3 or 4 others like it exist and it is probably the biggest poetry library in the world.

As well as books, 172 poetry magazines are available to read, of which a few issues a year, containing a mixture of old and new poems, are picked to digitise using OCR technology. It is a time consuming process as permission must be sought from each poet or their estate. Digitisation has the big advantage of making each poem fully text searchable, so people searching for poetry quotes online can come across the Poetry Library site that way.

Indexing magazines is also a particular challenge for the library due to time constraint, so less than a handful of their magazines are indexed. They copy and collect together reviews about particular poets in files. They don’t worry about collecting poet biographies as they are large (taking up a lot of space) and tend to be provided by public libraries.

We learnt more about the various ways the Poetry Library uses Inmagic Genie and were given an excellent demonstration of cataloguing in Genie by UKIUG member Lorraine Mariner.